The following frequently asked questions should help answer your Returns query. If you require further assistance, please contact our Customer Support team.
How do I place an order?

You can order online or you can purchase Weatherbeeta products at one of our stockists. Find your nearest store here.
Why won't the site process my payment?

Please ensure that the billing address matches the address to which your chosen card is registered, the payment will not go through if this is not the case.
Which payment options to you accept?

We accept Paypal, Visa, MasterCard, American Express, UnionPay, ApplePay and GPay.
Do I have to create an account to place an order?

No, you can check out as a Guest if you would prefer not to set up an account.
I can't log in to my account – help?

If you have forgotten your password, you will be prompted to enter your email address and you will be sent instructions on how to change your password.
When will my delivery arrive?

Please refer to our Shipping
Do I need to be able to sign for my delivery?

All of our parcels are delivered by New Zealand Post and we recommend that you consider where you will be during business hours, to ensure you provide a delivery address that is suitable for you.  For example, if you are working we recommend you have your order delivered to your work address where you can sign receipt of delivery.

If you are not home to receive your order, it will be left at your address, considering any delivery instructions you have provided. Where you are not available to be at your address to accept your order, you accept liability of your purchased items being left at your delivery address door.
Do you deliver to PO Box addresses?

Yes, we can deliver to PO Box addresses. If your delivery cannot fit in a PO Box, a card will be left for you to arrange an alternative delivery option.
Do you deliver to businesses?

Yes. We will deliver to a delivery address of your choice. You will need to select a different delivery address when completing your order.
Can I cancel an order I have made online?

If you need to cancel your order, please call us at +64 (9) 886 8999 or email us at hello@weatherbeeta.co.nz
I have received the wrong item in my order?

If the product you have received is not what you were expecting please call us at 09 886 8999 or email us at hello@weatherbeeta.co.nz
How much do you charge for delivery?

Please refer to our Shipping
How do I return an item?

Please view our Returns Policy
How long do I have to return an item?

You have 14 days from day of receipt to return the item.
I have received a faulty or damaged product – what do I do?

If you have received a faulty or damaged product, please call us at 09 886 8999 or email us at hello@weatherbeeta.co.nz
What is your Privacy Policy?

Please refer to our Privacy Policy